Cashback FAQ and ToS

A.  We would strongly recommend downloading and utilizing our BigGo Mobile App to shop. The BigGo App would greatly reduce pop-ups or other types of interference and thus we may keep track of your orders with greater precision.

A. 

• If you have installed any Plugins and/or Extensions in your browser, they may override over your referral/tracking code automatically. Our system will be unable to identify and prevent your cashback funds to be transferred to a fraudulent account. We would highly suggest you to disable or remove those plugins before you make the purchase to avoid these situations and keep your account safe!
• If you happened to click onto another website before completing your purchase, your referral/tracking code will no longer be valid.
• After more than 20 minutes of inactivity, your cashback tracking code may expire and lead to our system not being able to track any made purchases.
• Our website is only able to track purchases when redirected the retailer’s website upon clicking. Moreover, any purchases not directly placed on the retailer’s site (Ex. Making a purchase through mobile apps), will be considered ineligible for cashback because our system is unable to track those placed orders.
• Please wait up to 12-24 hours for our system to verify the cashback eligibility of the order. However, it takes up 30 days for some websites to finish the verification process.
• Please kindly send other screenshots of your order via email if and when the verification process takes longer than usual.

A.  The cashback amount will be rounded down to the nearest whole number.